Support
Roomtone is made by a very small team, which has one advantage: when you write, a person who can change the app reads it.
Email us
team@roomtone.ioWe answer within one business day. It helps enormously if you say which iPhone and iOS version you are on, and — when something went wrong with a particular note — roughly when you recorded it.
You can also send a report from inside the app: Settings → Report a problem. That one arrives with the details already filled in.
Common questions
A recording stopped when a call came in. Is it lost?+
No. Roomtone keeps the pieces and joins them back into one file when the recording ends. If the app was killed mid-recording, open it again — the recovery runs on launch and the recording appears in Add source → Audio.
The note came back in the wrong language.+
The notes are written in the language that was spoken, detected from the transcript. If the recording is very short or very quiet the detection can miss; open the note, tap More → Translate note, and pick the language you want.
Can I correct a name the transcript got wrong?+
Yes. Open the note, switch to Transcript, tap Edit and fix the line. You can then have the write-up produced again from the corrected text, so the summary matches.
How do I cancel, and can I get a refund?+
Subscriptions are billed by Apple, so cancelling happens in your iPhone settings: your name → Subscriptions → Roomtone → Cancel. Refunds are also Apple's to give — reportaproblem.apple.com. We cannot issue them ourselves, but write to us and we will help you make the case.
I deleted a note by mistake.+
Open the list, tap the first chip and choose Recently Deleted. A deleted note waits there for 30 days and comes back whole — recording, transcript and all.
How do I delete my account and everything in it?+
Settings → Delete account removes your notes, transcripts and recordings from our servers. If you cannot reach the screen, email team@roomtone.io from the address you signed in with and we will do it for you.
Does anyone read my recordings?+
No. The audio is used to produce the transcript and then deleted from the server; the transcript and the notes stay in your account. Nothing is used to train a model. See the Privacy Policy for the full account.
It will not record at all.+
Check that iOS has microphone permission for Roomtone: Settings → Roomtone → Microphone. If it is on and recording still fails, tell us which iPhone and which iOS version you are on — that is usually enough for us to reproduce it.
See also the Privacy Policy and the Terms of Use.